OUR POLICIES

Thank you for your understanding.

CANCELLATION POLICY

24 hour notice is required for all cancellations. Appointments scheduled for Mondays, must be cancelled no later than 1pm the Friday before. If your cancellation is due to Covid-19 symptoms, the fee may be waived at the discretion of the therapist. Otherwise, full fee for the service booked is required. An invoice will be emailed to you, payable within 30 days. Exceptions may be made for emergency situations.
*our online system will not allow cancellations within 48hrs.from your appointment time.  Please email or phone your practitioner directly to cancel/reschedule.

MISSED APPOINTMENT

"No shows" are subject to full fee for the service booked.

LATE ARRIVAL

If you are late, your session will still finish at its scheduled time to keep us on track.  Full fee for the service booked still applies.

COVID-19 

A pre-screening form will be emailed to you 24hrs. before your appointment.  You'll be asked the same questions again upon arrival at the clinic.  This protocol is required by the College of Massage Therapists of Ontario (CMTO) and the Ministry of Health to keep our clients, community and therapists as safe as possible.

PAYMENTS

Payments are due upon service rendered.  We have many payment methods for your convenience :

Allison accepts: cash, cheque, Debit

Alex accepts: cash, cheque, Debit & etransfer

Back to Health does not accept credit cards.


GIFT CERTIFICATES are non-refundable and have no cash value ( ie: any balance can be used towards another service offered).



HOURS & COMMUNICATION

Hours of Operation:

Monday-Friday 9:30am-6:30pm.

Closed weekends & holidays. 

Phone calls and emails will be returned within 1-2 business days.

The best way to book your appointment is online or by sending us an email.

BOOK ONLINE here: "Book Now"

INSURANCE

Massage therapy is covered by most extended health care plans, but each plan is unique and may or may not cover all or part of your appointment. It is each client's own responsibility to confirm the exact details of their coverage. You will be emailed a receipt with all of the information that insurance companies require for reimbursement.

VETERANS AFFAIRS CANADA (VAC)

Our RMT's offer direct billing for Veterans.  Please mention this to your therapist in advance to arrange the necessary paper work. Thank you for your devoted services.