OUR POLICIES

Thank you for your cooperation.

CANCELLATION POLICY

Back to Health has a 24 hour cancellation policy. Please let us know 24 hours prior to your appointment time to avoid full fee for the service booked.  Appointments scheduled for Mondays, must be cancelled no later than 12 noon the FRIDAY beforehand.

Our online booking system will not allow cancellations within 48 hours from your appointment time.  Please phone us or email to reschedule.

MISSED APPOINTMENT

"No shows" are subject to full fee for the service booked.

LATE ARRIVAL

If you are late, your session will still finish at its scheduled time to keep us on track.  Full fee for the service booked still applies.

PAYMENTS

We happily accept Cash, Cheque and Debit (we do not accept credit cards at this time).

Payments are due upon service rendered.  NSF cheques are subject to a $30 fee.

GIFT CERTIFICATES are non-refundable and have no cash value ( ie: any balance can be used towards your next service but cannot refunded).



HOURS & COMMUNICATION

Hours of Operation:

Monday-Thursday 9:30am-6:30pm.

Friday 9:30-2pm

Closed weekends & holidays. 

Phone calls and emails will be returned within 1-2 business days.  Thank you for your patience.

The easiest way to book your appointment is online here: "Book Now"

But if you need in quickly, feel free to email or phone us!  We have last minute openings come up, so try giving us a ring at 613-353-1109.

INSURANCE

  • Massage therapy is covered by most extended health care plans, but each plan is unique and may or may not cover all or part of your appointment. It is each client's own responsibility to confirm the exact details of their coverage.

  • We will happily email you a receipt with all of the information that insurance companies require to reimburse you.

  • Back to Health does not offer Direct Billing at this time.

VETERANS AFFAIRS CANADA (VAC)

Our RMT's offer direct billing for Veterans.  Please mention this to your therapist in advance to arrange the necessary paper work. Thank you for your devoted services.

COVID-19 PROTOCOLS

  • Please arrive no earlier than 5mins. before your scheduled apppointment time, then come ahead into the clinic. 


  • Masks are now optional. If you'd like your RMT to wear a mask, they'll be happy to do so. 


  • Office managers and RMT's are ensuring all the government cleaning and disinfecting guidelines are followed in order to protect our patients.


  • You will receive an email 24 hours before your appointment to complete your COVID-19 screening form.  You'll need to complete this before entry into the clinic.  We will also ask you the same COVID-19 screening questions when you arrive to your appointment.