FEES & POLICIES
Our fees reflect the time, care, and attention each client receives in a welcoming, safe space designed to support your well-being.
Thank you for your continued support!
MASSAGE THERAPY
INITIAL VISIT $145.00 + HST
Includes intake, assessment & treatment.
​Our initial visit is a little longer to allow time for a full assessment and discussion of your health goals — so we can personalize your treatment and help you get the most benefit from your care
MASSAGE THERAPY
FOLLOW UPS
(Re)assessment time included
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15 min. $49.56 + HST (Laser/Ultrasound only*)
30 min. $78.00 +HST
45 min. $97.00 +HST
60 min. $115.00 +HST
75 min. $131.00 +HST
90 min. $152.00 +HST
COLD LASER THERAPY & ULTRASOUND
$49.56 + HST
*Ultrasound, Laser Therapy & IFC are included in any Massage Therapy treatments upon request, at no extra charge (available with Allie only).
PAYMENTS
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We happily accept Cash, Cheque and Debit. As a small local business, we appreciate your support and understanding regarding credit cards.
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Direct Billing is only available for VAC clients at this time.
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Payments are due upon service rendered.
OUR POLICIES
Thank you for your cooperation.
CANCELLATION POLICY
Please allow a minimum of 24 hour notice when cancelling or rescheduling an appointment.​
Appointments scheduled for Mondays, must be cancelled, by email, no later than 2pm the preceding FRIDAY because the clinic is not open on weekends to retrieve voicemails.
Without proper notice, you will be charged the full fee of your missed/late cancellation appointment.
Last minute requests to shorten your appointment time are okay, however the full fee for the original service booked will still apply.​
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Thank you for your understanding.
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* The best way to connect with us is by email because there's no receptionist at the front desk : backtohealthteam@outlook.com
* You can also reschedule/cancel/book appointments in your 'Jane' account online ( www.backtohealthmassageandwellness.janeapp.com)
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Thank you for your patience.
MISSED APPOINTMENT
"No shows" are subject to full fee for the service booked, and insurance companies won't accept.
LATE ARRIVAL
If you are late, your session will still finish at its scheduled time to keep us on track. Full fee for the service booked still applies.
PAYMENTS
We accept cash, cheque, and debit to make things simple. As a small local business, we appreciate your support and understanding regarding credit cards.
Payment is kindly requested at the time of your visit. A $30 fee applies for any returned (NSF) cheques. Thank you for your understanding
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GIFT CERTIFICATES are non-refundable and have no cash value ( ie: any balance can be used towards your next service but cannot be refunded).
HOURS & COMMUNICATION
Hours of Operation:
By Appointment Only - Monday - Friday 8am-8pm
Saturdays by appointment only.
Closed Sundays & holidays.
Administration is closed on weekends and holidays. Phone calls and emails will be returned within 1-2 business days. Thank you for your patience and your understanding.
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The easiest way to book or change your appointment is online here: "Book Now"
But if you need an acute appointment, feel free to email us! We have last minute openings come up, so try giving us a ring at 613-353-1109.
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INSURANCE
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Back to Health does not offer Direct Billing at this time.
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We will happily email you a receipt with all of the information that insurance companies require to reimburse you.
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Massage therapy, Psychotherapy and Holistic Services are covered by most extended health care plans, but each plan is unique and may or may not cover all or part of your appointment. It is each client's own responsibility to confirm the exact details of their coverage.
VETERANS AFFAIRS CANADA (VAC)
Our RMT's and Chiropractor offer direct billing for Veterans. Please mention this to us in advance to arrange the necessary paper work. Thank you for your devoted services.