FEES & POLICIES
Please note our fees increased on September 1, 2026.
Our fees reflect the time, care, and attention each client receives in a welcoming, safe environment designed to support your well-being.
Thank you for your continued support!
REGISTERED MASSAGE THERAPY
INITIAL ASSESSMENT $150.44 + HST
Includes intake, assessment & treatment.
Our initial visit is a little longer to allow time for a full assessment and discussion of your health goals — so we can personalize your treatment and help you get the most benefit from your care
REGISTERED MASSAGE THERAPY
FOLLOW UPS
(Re)assessment time included
15 min. $50.00 + HST (Laser/Ultrasound*)
30 min. $82.30 +HST
45 min. $101.77 +HST
60 min. $120.00+HST
75 min. $137.17 +HST
90 min. $156.64 +HST
Indie Head Massage $110.00 +HST
COLD LASER THERAPY & ULTRASOUND
$50.00 + HST
*Cold Laser Therapy & Ultrasound are included in any Massage Therapy treatments when indicated or upon request, at no extra charge (available with Allie only).
CHIROPRACTIC & PHYSIOTHERAPY
Chiropractic
Initial Exam - $100
Adjustment - $50
VAC Initial Exam - $150
VAC Adjustment - $85
Custom Orthotics - $400
Physiotherapy
Initial Exam - $120
Follow up - $90
OUR POLICIES
Thank you for your cooperation.
CANCELLATION POLICY
We kindly ask for at least 24 hours’ notice to cancel, reschedule or shorten an appointment. Changes made with less than 24 hours’ notice will be charged the full fee of the originally booked service.
For Monday appointments, please email us by 2:00 pm Friday, as messages are not monitored over the weekend.
We understand that sudden illness, emergencies and unsafe weather happen. These situations will always be considered individually, at your practitioner’s discretion.
Thank you for respecting your practitioner’s time and giving us as much notice as possible. 💚
Best way to reach us:
backtohealthteam@outlook.com
Appointments can also be booked, changed or cancelled through your Jane account prior to the cancellation cut-off:
https://backtohealthmassageandwellness.janeapp.com
MISSED APPOINTMENT
"No shows" are subject to full fee for the service booked, and insurance companies won't accept.
LATE ARRIVAL
If you're late, your session will still finish at its scheduled time to keep us on track. Full fee for the service booked still applies.
PAYMENTS
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We happily accept Cash, Cheque and Debit. As a small local business, we appreciate your support and understanding regarding credit cards. If credit card payment is needed in order to access care, please feel welcome to speak with us privately — we’re always happy to discuss available options.
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Payment is kindly requested at the time of your visit.
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Direct Billing is only available for VAC clients at this time.
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A $30 fee applies for any returned (NSF) cheques.
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GIFT CERTIFICATES are non-refundable and have no cash value ( ie: any balance can be used towards your next service but cannot be refunded).
HOURS & COMMUNICATION
HOURS
Our clinic is open Monday–Saturday by appointment, with most weekends and holidays closed.
As we don’t have a receptionist on duty, calls and emails are returned as soon as we’re able, usually within 1–2 business days. Thank you for your patience and understanding! 💚
The easiest way to book, change or cancel an appointment is through our “Book Online” link.
Need an appointment sooner? Please reach out! Last-minute openings do come up, and we’ll always do our best to fit you in.
INSURANCE
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Back to Health does not offer Direct Billing at this time.
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We will happily email you a receipt with all of the information your insurance company requires to reimburse you.
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Massage Therapy and many Holistic Services are covered by most extended health care plans, but each plan is unique and may or may not cover all or part of your appointment. It is each client's own responsibility to confirm the exact details of their coverage.
VETERANS AFFAIRS CANADA (VAC)
Our RMT's offer direct billing for Veterans. Please mention this to us in advance to arrange the necessary paper work. Thank you for your devoted services.